Privacy
Policy
In compliance with the Mexican Federal Law for the Protection of Personal Data in Possession of Private Entities (hereafter the law), which has the purpose of protecting the personal data held by private parties (hereafter the information), Generations Resorts provides the following Privacy and Data Protection Policy.
Data Protection
Liability
Desarrollos Turísticos Costa Turquesa, S.A. de C.V. (hereby Generations Resorts), located in Calle de Acceso L28, Manzana 16 Lote 37 Supermanzana 309, Cancún, Quintana Roo, México, Post Code 77560. The Web Development department, located in the address specified before, is liable for the protection of the information and may be contacted via e-mail to the following address: webmaster@eldoradosparesorts.com
Personal Information
Requested
Generations Resorts will request personal information to all the people
who use our online and call centre services, in order to process, follow-up,
and confirm the service(s) hired to Generations Resorts. The information
requested to the users includes, but is not limited to: full name, e-mail
address, mailing address, postcode, birth date, credit card information
and additional information important for the reserve and payment processes.
The credit card information is used for the payment process during the
hiring of the services provided by Generations Resorts.
When filling the registry forms or giving the information to any representative
of the call centre, the information owner gives full and voluntary consent
to providing the personal information that may be requested on the understanding
that in case that the user decides not to share any of the mandatory information
he/she will not be able to access to the services which necessitate such
information; nonetheless, will be able to access to all the other services
provided inasmuch as the personal information is not required. Generations
Resorts in no case and in no circumstance will keep, store, nor file any
sensitive personal information such as race, ethnicity, health status,
genetic information, religion a/o belief, membership to any union or such
group, political conviction, sexual preference, etc.
Furthermore, Generations Resorts compiles the e-mail addresses of all
the people that use these services to communicate with Generations Resorts,
the additional information regarding the web pages visited through their
visit to the website, and any other information given voluntarily, including
but not limited to polls, surveys, or online registry forms.
The information provided as a user of the website may be utilized to:
contact the user provided that any change on the reservation is made, detect
a/o prevent possible cyber-crimes, to make customer surveys and polls,
manage the customer-company relations and improve the website’s content.
In the case that the user provides Generations Resorts with its phone number,
it will be used as a means of communication in the event that any change
in the reservations is made, or in any concern related to the payment process.
The personal information that, as a user of our website a/o call centre,
is provided to Generations Resorts must be true and in accordance with
your present situation.
Data
Transfer
Personal data may be transferred a/o shared with trading partners, associates, suppliers; financial, banking and credit institutions, subsidiary partners, subsidiaries, affiliates, branches and third parties such as hotels, leasing companies, airlines, tour suppliers, etc., to verify and confirm the booking(s).
Privacy and Personal Data
Protection
Generations Resorts uses the most advanced technologies and processes
for the protection of the information provided by the data owners. These
technologies encode, cipher, and prevent the interception of any data a/o
information provided through the internet and the Call centre, including
but not limited to: credit card numbers and e-mail addresses. Generations
Resorts establishes and maintains administrative, technical and physical
measures in order to safekeep the personal data from: damages, loss or
alteration, destruction or misuse, breach or unauthorized processing. The Generations
Resorts website encloses links a/o hypertexts, advertising, buttons, and
search engine tools onto the internet that, when clicked on or accessed
by, connect the user to other portals and websites owned by third parties.
Notwithstanding the fact that in some particular cases some of this third-party-owned
websites are framed with the navigation bar a/o the design and appearance
of the Generations Resorts website; the information that the user provides
to any and all of these websites and portals is not covered under these
Privacy Policy and Generations Resorts will not be liable for the navigation
and use of personal information within third-party-owned portals and websites,
consequently, it is recommended that the user of the website to verify
the notices and privacy policies established or applicable to these third-party-owned
portals and websites.
Generations Resorts commits to keep the user’s information undisclosed,
and will not transfer the information to any third party unless prior consent
from the user; with the exceptions mentioned on the Federal Law on Protection
of Personal Data Held by Private Parties in its art.37; as well as executing
the Data Transfer in observance of the present Law.
Article 37. Domestic or international transfers of data may be carried
out without the consent of the data owner in the following cases:
I. Where the transfer is pursuant to a Law or Treaty to which Mexico is
party;
II. Where the transfer is necessary for medical diagnosis or prevention,
health care delivery, medical treatment or health services management;
III. Where the transfer is made to holding companies, subsidiaries or
affiliates under common control of the data controller, or to a parent
company or any company of the same group as the data controller, operating
under the same internal processes and policies;
IV. Where the transfer is necessary by virtue of a contract executed or
to be executed in the interest of the data owner between the data controller
and a third party;
V. Where the transfer is necessary or legally required to safeguard public
interest or for the administration of justice;
VI. Where the transfer is necessary for the recognition, exercise or defense
of a right in a judicial proceeding, and
VII. Where the transfer is necessary to maintain or fulfil a legal relationship
between the data controller and the data owner.
Use of Bank Card Information
Liability
Generations Resorts commits to respect the privacy of all its customers;
in the particular aspect of this website, to all those who make online
booking or book through the call centre. In order to ensure the safety
of all the online operations, an SSL certificate is used in its website,
which protects the data sent from the user’s web navigator onto Generations
Resorts’ website and databases. All the information regarding the transactions
made with a credit card is ciphered in order to keep the user’s information
safe and private.
All the personal information provided by Generations Resorts customers,
such as full name, mailing address, e-mail address, telephone number, and
any other data concerning the booking through the online payment process,
will be considered as strictly confidential, unless specified otherwise
by the customers.
Use of Cookies and IP
Addresses
Generations Resorts’ data server will send data to the user’s web navigator, same that will be stored in the user’s computer hard drive. This allows Generations Resorts to identify the devises employed by the user to access to its portal. This whole process is known as the use of cookies or IP address. Through the use of these cookies or IP address, Generations Resorts is able to offer a personalized service to all its users for it permits, among other things, to issue publicity and promotion campaigns, measure the online audience and traffic in its websites visited by the user. Through these cookies or IP address, the user is not personally identified, what is identified is the public IP address from where the user is accessing the website.
Access to Personal
Data
Users of the services provided by Generations Resorts have the right to
access the personal data they provide to its database, and to the detail
of the treatment given to them, the right to rectify the data in cases
where such data is inaccurate and incomplete, cancel them when deemed as
unnecessary for any of the purposes mentioned in the present Privacy Policy,
or when considered that such data is being used for the aim agreed in the
present document, or when the contractual relationship of the service(s)
or good(s) has ended, when disagreeing to the treatment of such for the
specific means. The Law grants four rights to assert (the ARCO rights):
• Access to your personal data to learn which of it is being in safekeeping,
if they are correct or updated and the means by which they are being used.
• Rectification of such data in the case it is inaccurate, incorrect or
not updated.
• Cancellation, consisting of erasing such personal data when considered
that it is not being used in compliance with the means established in the
present Privacy Policy.
• Opposition to the treatment given to your personal data regarding any
of the means established in the present Privacy Policy.
Users have the right to abrogate the given consent for the treatment of
their Personal Data in order for them not to be used furthermore, in addition
to this, the consent to receive promotions and special offers by telephone
or e-mail can be revoked.
In order to exercise the ARCO rights or the right to revoke the consent
for the use of personal data, the User must send a written notification
in Spanish to Generations Resorts to the following e-mail address: webmaster@eldoradosparesorts.com
, or send it to the Web Calle de Acceso L28, Manzana 16 Lote 37 Supermanzana
309, Cancún, Quintana Roo, México, Código Postal 77560. In such written
notification, it must be specified: Full name, registered e-mail, mailing
address, a telephone number, and a copy of the user’s ID must be attached.
Generations Resorts will contact the user in follow up to the request
in the consecutive 15 working days of the reception of such notification
and attachments hereby solicited, to communicate whether the revoke proceeds
or not, inform its rectification, perform the necessary steps to cancel
the utilization of the user’s personal data, or end its usage.
Modification of the Privacy
Policy
Generations Resorts reserves the right to modify or amend totally or partially the present Privacy Policy if necessary; such amendments will be valid upon the date of publication in its website.
Acceptance of the
Terms
This Privacy Policy is subject to the terms and conditions in the website of Desarrollos Turisticos Costa Turquesa, S.A. de C.V. /www.generationsresortshotels.com hereby described; which constitutes a legal agreement between you and Desarrollos Turísticos Costa Turquesa, S.A. de C.V. If, as a user, you utilize the services of Desarrollos Turísticos Costa Turquesa, S.A. de C.V. a/o www.generationsresortshotels.com.mx it will be understood that you have read, comprehended and agreed with the terms hereby presented.
Reserve by Phone: 1-888-796-3976